Contact PHAT
Questions about an order, a batch, or anything else? Send a message below. A real person reads every one, and most get an answer within a few hours.
Send us your order number and the corrected address as soon as possible. If the order has not been packed yet, we will update it before it ships.
Most domestic orders arrive within 2–5 business days after dispatch. You will receive tracking by email as soon as your label is created.
Your tracking link is emailed when your order ships. You can also find it under My Account → Orders.
Contact us within 7 days of the delivery date with your order number and photos of any damage. We will replace or refund affected items.
If it has not shipped, yes. Reply to your confirmation email or use the form with your order number and the change you need.